Frequently Asked Questions
Find out more information about ordering, delivery, returns, and caring for your pieces. If you cannot find what you are looking for, our advisors are a message away.
Themes
All Questions
How do I place an order?
Browse the collection, choose your size, and add the piece to your cart. Checkout takes a couple of minutes and you will receive a confirmation email right away. If anything looks off, write to us with your order number and we will sort it out.
Can I change or cancel my order?
Yes, within 24 hours of placing it, as long as it has not shipped. Contact us with your order number and tell us what you would like changed.
Where is my order?
Your confirmation email carries every update as your order moves from the atelier to the courier. If it has been quiet for more than a few days, write to us with your order number and we will chase it for you. You can also track your order here with its number and your email.
How long does delivery take?
Each order is prepared in 2 to 4 business days. Standard delivery within the United States takes 5 to 9 business days and is complimentary.
Do you ship outside the United States?
Not yet. For now we deliver within the United States only. Worldwide shipping is on its way; join the letter list and you will hear the moment it opens.
What is your return policy?
Returns are accepted within 14 days of delivery. Pieces must be unworn, with tags attached, in their original packaging. Once your return reaches us, the refund goes back to your original payment method within a few days.
How do I exchange a size?
Write to us within 14 days of delivery and we will hold the new size for you while your return travels back. Exchanges ship at no extra cost.
How should I care for my piece?
Most pieces prefer a gentle hand wash in cold water, laid flat to dry away from direct sun. Embroidered and velvet pieces should only be dry cleaned. You will find the exact guidance for each piece on its product page, under Materials & Sizing.
How do your sizes run?
True to size, with the relaxed drape our silhouettes are known for. If you are between sizes and prefer a closer fit, take the smaller one. Measurements for every piece live under Materials & Sizing on its page.
Do you offer gift wrapping?
Every order arrives in the Maison’s signature packaging with a numbered care card, at no charge. We are happy to slip in a hand-written note as well; mention it when you order or write to us right after checkout.
Which payment methods do you accept?
Credit and debit cards, and bank transfer. Your payment is only captured once the order is confirmed.
Is my payment secure?
Yes. Checkout is encrypted end to end and your card details are never stored on our servers.
Nothing matches your search. Try another word, or write to us and we will answer directly.